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Happy Hound University LLC

TERMS OF SERVICE FOR BOARD AND TRAIN PROGRAMS

 

When purchasing an initial meet-and-greet for a board and train program, you will be asked whether you have read and agree to the following terms of service. Please make sure you carefully read all of these terms of service before checking the appropriate box during the registration process. If you have any questions first, or would like to receive a PDF copy of these terms, please email mary@happyhounduniversity.com.

 

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In consideration for utilizing the dog training services of Happy Hound University, LLC ("Happy Hound University"), you agree to all of the following terms of service for board and train programs in relation to the dog you identified during the registration process (the "Dog"). By accepting these terms during the registration process, you agree that you are knowingly and voluntarily entering into a valid agreement with Happy Hound University, and you intend and agree to be bound by all of these terms. 

 

SERVICES

 

Happy Hound University agrees to provide dog training and boarding services to you in relation to the Dog, on dates and at times agreed upon by you and Happy Hound University. The services will comprise the following:

 

  • Online Initial Meet-and-Greet. You will attend an initial 30-minute online meet-and-greet session with Happy Hound University.

  • Boarding Period. The Dog will be boarded at the home of the owner of Happy Hound University (the "Premises") for the time period you elect. During the boarding period, the Dog will receive daily training, daily enrichment, socialization field trips, and interactions with other dogs. Activities with the Dog will occur primarily at the Premises, and may occur in other locations off the Premises, as determined by Happy Hound University in its sole discretion. You hereby authorize Happy Hound University to take the Dog to locations off the Premises for the purpose of performing these services. 

  • Pick-Up/Drop-Off. Happy Hound University will pick up and drop off the Dog your home, or another location that you and Happy Hound University may agree. 

  • Transfer Sessions. At the end of the boarding period, Happy Hound University will coach you in dog training skills during a go-home session(s), as specified for the program you elect. If you are within Happy Hound University's in-person service area, go-home sessions will be at your home or other agreed upon location. If you are outside of Happy Hound University's in-person service area, transfer sessions will be at the Facility, or remotely. 

 

FEES

 

A $30 initial meet-and-greet fee is due in advance at the time of booking your meet and greet, and is non-refundable and non-transferable. If you purchase a board and train program following the initial meet-and-greet, the $30 fee will be applied to your final payment for the fee for the program you elect. 

You agree to pay Happy Hound University the following fees for any board and train program that you elect.

 

Fees for packages lasting 414 days: $260 a day

Fees for packages lasting 15 or more days: $230 a day

 

A $500 deposit is due in advance at the time of booking any board and train program you elect. The deposit secures the days for the program you elect, and is non-refundable and non-transferable. 

 

Half of the remaining total minus the $500 deposit will be due on the first day of the Dog’s

board and train, and the balance of the fee for the program you elect is due by the last day of the Dog’s program. The fee is non-refundable and non-transferable.

 

A $230 fee is due for each additional boarding day, including any additional days resulting from your delay in picking up the Dog on the date(s) you agree with Happy Hound University. This fee is due immediately and must be paid prior to picking up the Dog.


Fees are subject to change without notice at any time prior to purchase. Go-home sessions must be completed within 14 days after conclusion of the program. Expired go-home sessions that are not used in this timeframe are deemed to be forfeited, and are non-refundable and non-transferable. 

 

CANCELLATION AND RESCHEDULING

 

Due to the structured nature of board and train programs, rescheduling a boarding day or any portion of the boarding period is not possible. If you choose to cancel a boarding day or any portion of the boarding period, it is deemed to be forfeited and is not refundable. 

 

You may reschedule your go-home session by notifying Happy Hound University at least 48 hours before the date and time of the scheduled appointment. If you choose to cancel a transfer session with less than 48 hours advance notice, or are not present at the scheduled time, the transfer session is deemed to be forfeited and is not refundable.

 

CLIENT'S REPRESENTATIONS

 

You represent and affirm that:

  • You are at least 18 years old and competent to agree to be bound by the terms of this agreement.

  • You are the lawful owner of the Dog, or a custodian otherwise responsible for the Dog's care.

  • The Dog is under the care of a licensed veterinarian and has had a wellness exam within the last 12 months.

  • The Dog is up-to-date on rabies vaccinations as required by law, and up-to-date on DHPP vaccinations appropriate for the Dog's age.

  • The Dog is free of fleas, ticks, worms, other insects and parasites, and any contagious disease.

  • The Dog is in good health and in a physical condition acceptable to you for the purposes of participating in the training exercises being taught.

  • All of the information you provided to Happy Hound University during the intake and registration process, and all other written and oral information provided to Happy Hound University concerning you, the Dog, and your household, is true, complete and correct in all respects. 

 

FOOD AND OTHER SUPPLIES 

 

You will provide Happy Hound University with the Dog's leash, harness, flat collar with ID tags, and a full supply of the Dog's food necessary for feeding the Dog during the entire boarding period. If an ample supply is not provided, you agree to reimburse Happy Hound University for all costs associated with purchasing additional food for the Dog.

 

Happy Hound University will use a variety of its own training treats with the Dog unless you request and provide otherwise. If you require use of specific training treats and an ample supply is not provided, you agree to reimburse Happy Hound University for all costs associated with purchasing additional quantities for the Dog. 

 

You may provide toys, beds, blankets, or any additional personal property items, but are not required to do so. You acknowledge and agree that Happy Hound University will not be responsible or liable for any damaged or destroyed personal property that you provide. 

 

EMERGENCY MEDICAL CARE

 

In the case of a medical emergency, you specifically authorize Happy Hound University to seek emergency medical care with, and to transport the Dog to, the veterinarian you identified during the registration process. In the event that the veterinarian identified during the registration process is not available, or more immediate care is required, Happy Hound University may determine an alternative veterinarian in its sole discretion. You agree to reimburse Happy Hound University for all costs associated with seeking emergency medical care for the Dog. 

 

ABANDONMENT

 

You acknowledge and agree that if you do not pick up the Dog within 10 calendar days after the day the Dog was initially scheduled to be picked up, and have not contacted Happy Hound University to agree to a revised pick-up date, Happy Hound University may deem the Dog to be abandoned. Happy Hound University may, in its sole discretion, find a new owner for the Dog or turn the Dog over to a public animal control facility, animal shelter, humane society, or animal rescue group. 

 

You agree that you are responsible for all fees, costs, and expenses associated with failure to pick up the Dog on the scheduled date, including, without limitation, the add-on daily boarding fee specified in the "Fees" section, all costs and expenses associated with the Dog's medical care, meals, and placement, and all other costs and expenses resulting from the delayed pick-up and/or abandonment.

 

ONLINE MEET-AND-GREET

 

To participate in the online initial meet-and-greet, you understand that you will need a computer with internet access, camera and microphone to join a private video conferencing meeting with Happy Hound University. You acknowledge and agree that you are solely responsible for ensuring viable internet connectivity for your device and for familiarizing yourself with the video conferencing software prior to the appointment.

 

EQUIPMENT & TECHNIQUES

 

You understand and acknowledge that Happy Hound University is dedicated to dog-friendly training principles that focus on positive reinforcement and strengthening the human-dog relationship, and will not use or condone training techniques or equipment that rely on force, fear, pain or intimidation. You agree not to use any such training techniques or equipment during any transfer session with Happy Hound University, including, but not limited to, hitting, striking, pinning, kicking, leash-jerking, spraying, choke collars, prong or pinch collars, shock or "e" collars, anti-bark collars, and citronella collars.

 

You understand, acknowledge and agree that Happy Hound University may terminate any go-home session if it determines, in its sole discretion, that you or a participating member of your household is not in compliance with the foregoing. Such a go-home session is deemed to be forfeited and is not refundable.

 

COVID-19 POLICIES

 

In consideration for utilizing Happy Hound University's in-person dog training services, you understand and agree to comply with Happy Hound University's policies for operating during the COVID-19 pandemic described here. You understand, acknowledge and agree that Happy Hound University may terminate any transfer session if it determines, in its sole discretion, that you or a participating member of your household is not in compliance with any of these COVID-19 policies. Such a transfer session is deemed to be forfeited and is not refundable.

 

NO GUARANTEE OF RESULTS

 

You understand and acknowledge that training is an ongoing commitment for the entire course of the Dog's life, and that active involvement and commitment by you and all members of your household is critical to the success of the Dog's training. Happy Hound University will make every reasonable effort to help you achieve your training goals for the Dog. You understand and agree, however, that Happy Hound University makes no guarantee, promise or representation, express or implied, about the Dog's performance or that your desired results will be achieved. You agree that all fees paid to Happy Hound University are fully-earned and non-refundable, and are in no respects contingent on your level of satisfaction with the results. 

 

DANGEROUS SITUATIONS

 

You understand, acknowledge and agree that Happy Hound University may terminate this agreement if it determines, in its sole discretion, that the Dog is dangerous or poses a risk of injury to any person or animal.

 

PHOTO & VIDEO RELEASE

 

In consideration for utilizing Happy Hound University's dog training and boarding services, you grant Happy Hound University permission to record, film, photograph or otherwise capture in any media your likeness and images of your Dog during the boarding period or any transfer session, and to edit, publish, distribute and make use of such recordings or photographs for any lawful purpose, including, for example, website content, social media, printed materials, marketing and advertising. You agree that you will make no monetary or other claim against Happy Hound University for the use of your likeness and images of the Dog in such recordings and/or photographs. 

 

LIABILITY WAIVER & RELEASE

 

Assumption of Risk. You recognize that there are inherent risks associated with dogs, dog training and dog boarding that may result in injury or damage to you, another person, the Dog, another animal or property. Examples may include, but are not limited to, bites, punctures, scratches, musculoskeletal injuries, parasite infection, ripping of clothing, soiling, vomiting, diarrhea, ingestion of non-food items and others. Due to the unpredictable nature of animals, you understand that these risks are attendant to dog training and boarding and cannot be eliminated. You understand that Happy Hound University cannot protect you, the Dog, or any other person or animal, against the risk of potential bodily injury, death or property damage while utilizing Happy Hound University's dog training and boarding services or participating in related activities. You acknowledge that these services are of such value to you that you VOLUNTARILY AND KNOWINGLY ACCEPT AND ASSUME THE ENTIRE RISK associated with utilizing Happy Hound University's dog training and boarding services. 

 

Waiver of Liability. In consideration for utilizing Happy Hound University's dog training and boarding services, you, on behalf of yourself, your heirs, spouse, next of kin, executors, personal representatives, successors and assigns, irrevocably and unconditionally RELEASE, WAIVE AND FOREVER DISCHARGE Happy Hound University and all its members, owners,  representatives, employees and agents (collectively, the "Trainer Parties"), and the owner of the Facility and all its members, owners, representatives, employees, directors, officers and agents (collectively, the "Facility Parties"), from any and all claims, actions, causes of action, suits, demands, damages, losses, obligations, settlements, judgments, fees, costs (including attorney’s fees and costs), and liabilities of any nature, arising out of or related to the Dog or the services provided by Happy Hound University, or any activities on or the condition of the Facility, including any resulting from the negligent acts or omissions by the Trainer Parties or the Facility Parties. 

 

Indemnification. You further agree to HOLD HARMLESS, INDEMNIFY AND DEFEND the Trainer Parties and the Facility Parties from any and all claims, actions, causes of action, suits, demands, damages, losses, obligations, settlements, judgments, fees, costs (including attorney’s fees and costs), and liabilities of any nature, arising out of or related to the Dog or the services provided by Happy Hound University, or any activities on or the condition of the Facility, including any resulting from the negligent acts or omissions by the Trainer Parties or the Facility Parties, and including claims made by you, members of your family, any other person living in your home, your guests, any person present for or participating in dog training activities, any person accompanying you at the Facility, or any third party.

 

MISCELLANEOUS

 

Section headings are for reference purposes only and will not affect the meaning or interpretation of this agreement. References to "the Dog" or "your dog" in the singular also include the plural where the dog training services being rendered are in relation to more than one dog.

 

If any provision in this agreement is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby. 

 

This agreement is governed by the laws of the State of Illinois. You agree that the exclusive jurisdiction and venue for any litigation, action or proceeding arising from or relating to this agreement will be in the state courts located in Cook County, Illinois. You expressly waive any right to contest personal jurisdiction, venue or inconvenient forum for any reason whatsoever.

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